How delivery works

My order

Packaging & Recycling

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Want to find out more information regarding your order?

📦 Orders & Delivery

Where do you deliver?

When do you deliver?

What if I'm out if my delivery arrives?

How long do the Blocks stay frozen?

Is delivery free?

How do I track my order?

How do I cancel my order?

Issue with your order?

How do I update my delivery instructions?

How do I make changes to my order?

How do I recycle the packaging?

Why do you have to use plastic?

What can I do with the insulation?

What's all this dry ice about?

How does the subscription work?

Can I make a one-off order?

Can I cancel my subscription at any point?

Will you remind me?

How do I make changes to my subscription?

How do I change the contents of my bundle?

How do I upgrade my subscription?

How do I change the frequency of my order?

How do I update my payment/delivery details?

How do I add a discount to my subscription?

Having trouble accessing your subscription?

Making changes to your subscription

✅ Managing your Subscription

How do I cook the Blocks?

Do I have to keep the Blocks in the freezer?

Who does the cooking?

Where do you source your ingredients?

How big are the Blocks?

How many Blocks make a meal?

How many Blocks are in a pack?

What are the portion sizes like?

Do you offer trial packs?

What if I don't like them?

What are the serving suggestions?

Will you be making any different dishes in the future?

Questions about our Blocks

Where can I find the nutrition and allergen information?

Are any of your dishes vegan?

What dishes contain gluten?

Do your dishes contain dairy?

What dishes are considered mild?

Dietary and allergen Information

🟧 About our Blocks

What is a one off order?

Can I see my order history?

Do I need an account to place a one-off order?

Do you offer a discounts on one-off orders?

How do I make changes to my one-off order?

🛒 One-off orders

How do I add a discount to my order?

What is the referral scheme?

Refer a friend

Do you offer an NHS discount?

NHS Discount

Can I send Blocks to someone?

How does the gift card work?

Gifting

💸 Discounts & Referrals