How delivery works

My order

Packaging & Recycling

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Want to find out more information regarding your order?

📦 Orders & Delivery

Where do you deliver?

When do you deliver?

What if I'm out if my delivery arrives?

How long do the Blocks stay frozen?

What's the minimum delivery?

How do I track my order?

How do I cancel my order?

Issue with your order?

How do I update my delivery instructions?

How do I make changes to my order?

How do I delay my order?

How do I recycle the packaging?

Why do you have to use plastic?

What's all this dry ice about?

How does the subscription work?

Can I make a one-off order?

Can I cancel my subscription at any point?

Will you remind me?

How do I make changes to my subscription?

How do I change the contents of my bundle?

How do I upgrade the number of packs in my subscription?

How do I change the frequency of my order?

How do I update my payment/delivery details?

How do I add a discount to my subscription?

Having trouble accessing your subscription?

Making changes to your subscription

✅ Managing your Subscription

How do I cook the Blocks?

Do I have to keep the Blocks in the freezer?

Who does the cooking?

Where do you source your ingredients?

How big are the Blocks?

How many Blocks make a meal?

How many Blocks are in a pack?

What are the portion sizes like?

Do you offer trial packs?

What if I don't like them?

What are the serving suggestions?

Will you be making any different dishes in the future?

What does Kid-Friendly Mean?

Questions about our Blocks

Where can I find the nutrition and allergen information?

Are any of your dishes vegan?

What dishes contain gluten?

Do your dishes contain dairy?

What dishes are considered mild?

What oil do you use in your meals?

Is your meat Halal?

Dietary and allergen Information

🟧 About our Blocks

What is a one off order?

Can I see my order history?

Do I need an account to place a one-off order?

Do you offer a discounts on one-off orders?

How do I make changes to my one-off order?

🛒 One-off orders

How do I add a discount to my order?

What is the referral scheme?

Refer a friend

Do you offer an NHS discount?

NHS Discount

Can I send Blocks to someone?

How does the gift card work?

Gifting

💸 Discounts & Referrals